Returns Policy

Company Information
Baron Von Kessler
1130 Scenic Loop Way apt 7207, Knoxville, TN, 37932, United States Of America
[email protected] | +1 (231) 427-0672
Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST (GMT-05:00)

1. Overview

At Sastobooks, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

2. Eligibility & Timeframe

• Non-sale items may be returned within 180 days of delivery.
• Returned items must be in original condition: unwashed, unworn, with tags attached, and accompanied by proof of purchase (sales receipt or confirmation email).
• We do not accept returns for spelling/grammatical errors, issues arising from your provided images, or ordering mistakes. Please review your order carefully before checkout.

3. How to Initiate a Return

1. Contact Us:
   • Visit our Contact Us page or email [email protected] within 180 days of delivery.
   • Include:
     • Name on the order
     • Order number
     • Detailed description of the issue
     • Photos illustrating the problem
     • Your preference: replacement or refund
2. Obtain Approval & Address:
   • Once your request is reviewed, we’ll send you an approved return address.

4. Return Shipping & Cost

• Return cost: $0.00 (free returns)

5. Return Procedure

1. Prepare Your Package:
   • Include all items in their original condition.
   • Print and include your purchase confirmation email.
2. Ship Your Package:
   • Send to the approved return address provided by our team.
   • Use a trackable shipping service and keep your tracking number.
3. Confirmation & Refund/Replacement:
   • We’ll notify you by email upon receiving and inspecting your return.
   • Approved refunds will be issued to your original payment method within 5–7 business days.
   • If you requested a replacement, we’ll ship it promptly at no extra cost.

6. Exceptions & Non-Returnable Items

• Custom or personalized products may incur additional processing time and are eligible only if defective.
• Sale items marked “Final Sale” are not returnable.

7. Need Help?

If you have any questions or require assistance with your return, please don’t hesitate to reach out via our Contact Us page or email [email protected].

Your satisfaction is our highest priority—thank you for shopping with Sastobooks!