Refund Policy

Company Information
Baron Von Kessler
1130 Scenic Loop Way, Apt 7207, Knoxville, TN 37932, USA
[email protected] | +1 (231) 427-0672
Support Hours: Monday–Friday, 9:00 AM–6:30 PM EST

1. Order Exchanges

• Review Carefully: Please verify size, design, color, and quantity before placing your order—our products are made to order.
• Exchanges Not Available: We cannot process exchanges for selection errors.
• Order Cancellation Option:
  • You may cancel within 24 hours of purchase at no cost and then place a new order with correct details.
  • Email [email protected] within 24 hours to cancel.

2. Order Cancellations

• Timeframe: Within 24 hours of order placement.
• How to Cancel:
  1. Email [email protected] within 24 hours.
  2. We will confirm cancellation and process a full refund to your original payment method.
• After 24 Hours: Orders enter production and cannot be canceled.

3. Returns & Refunds Eligibility

• Return Window: Within 180 days of delivery.
• Qualifying Conditions:
  • Items arrived damaged or broken
  • Products differ in design, size, or material from your order
  • Incorrect items received
  • Significant deviations from the product description
• Non-Returnable/Refund-Ineligible Items:
  • Worn, washed, or altered merchandise
  • Defects not caused by us
  • Items missing original tags
  • Minor, fixable thread issues

All returned items must be in original condition and packaging.

4. Refund Claim Requirements

When requesting a refund, please provide:

1. Proof of purchase (order number or confirmation email)
2. Shipping label or receipt
3. Clear photos/videos of the defect or issue
4. Any relevant correspondence (e.g., email screenshots)

5. Return & Refund Process

1. Submit Your Request:
   • Email [email protected] with the above documentation.
2. Review & Approval:
   • We’ll respond within 2–3 business days with your return authorization and the correct return address.
3. Ship Your Return:
   • Ship at your expense (keep your tracking number).
   • Important: Do not send your return until you receive our confirmation email.
4. Inspection & Confirmation:
   • Once we receive and inspect your return, we’ll notify you of approval or denial.

6. Refund Processing Time

• Issuance: Refunds are processed within 2 business days after we confirm receipt of your return.
• Crediting: Your original shipping cost and item cost will be refunded to the original payment method.
• Delays: If you don’t see the refund after 10–15 days, please contact your bank or credit card company for assistance.

7. Important Notes

• Return Shipping Costs: You are responsible for return shipping, except where your item arrived damaged or defective.
• Liability: We are not liable for lost or damaged returns in transit. Please use a trackable shipping service.
• Ineligible Requests: Claims outside the 180-day window or for non-qualifying items will be declined.

8. Need Help?

Before returning an item, our Support Team is happy to assist.

• Contact Us: Visit our “Contact Us” page or email [email protected] anytime.

Your satisfaction is our top priority—thank you for shopping with Sastobooks!