FAQ

I. Shopping Information

1. What shipping carriers do you use?
   We ship via USPS, DHL, EMS, and local postal services to ensure reliable delivery across the continental U.S.
2. When will my order be processed?
   Orders paid by 5:00 PM EST (GMT–5) on business days (Mon–Fri, excluding U.S. Post Office holidays) begin processing the same day. Orders placed after the cutoff, or on weekends/holidays, process the next business day.
3. How long will delivery take, and what does it cost?
   • Standard: Handling 1–7 business days + transit 7–20 business days = $4.99
   • Fast: Handling 1–2 business days + transit 10–15 business days = $14.99
     Total transit time varies by location but generally falls within these windows.
4. How can I track my shipment?
   Once your order ships, you’ll receive an email with a tracking number. Allow 3–7 days for the carrier to scan your package; tracking appears once scanned.
5. Do you ship outside the continental U.S.?
   No. We do not deliver to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, or APO/FPO addresses—only the contiguous United States.

II. Payment Information

1. Can I cancel or modify my order?
   Yes—within 24 hours of purchase. Email [email protected] or submit a request via our Contact Us page within that window. After 24 hours, orders enter production and cannot be changed or canceled.
2. How will I receive my refund after cancellation?
   Cancellations made within 24 hours are fully refunded to your original payment method within 2 business days of confirmation.
3. Will I get back my original shipping fee?
   Yes. For canceled orders that haven’t shipped, we issue a full refund, including the shipping cost.
4. What happens if I provided an incorrect address?
   If a package is returned due to an address error, you’re responsible for any additional shipping charges to resend the order.
5. How long before I see the refund on my account?
   Once processed, refunds usually appear within 10–15 business days, depending on your bank or card issuer.
6. What if I don’t receive my refund after 15 days?
   Please contact your bank or credit card company first. If they confirm no refund was issued, email us at [email protected] for further help.

III. Order Returns & Exchanges

1. What is your return window?
   You may return non-sale items within 180 days of delivery for a refund or exchange.
2. How do I initiate a return or exchange?
   Email [email protected] or use our Contact Us page. Include your order number, reason, and photos if the item is damaged or incorrect.
3. Who pays for return shipping?
   • Defective, damaged, or wrong items: We cover return shipping at no cost.
   • All other returns: Customers are responsible for shipping fees.
4. How long does it take to process a return or exchange?
   After we receive and inspect your return, refunds (including original shipping) are issued within 2 business days. Exchanges ship promptly at no extra cost once approved.
5. Can I exchange for a different size or design?
   Yes. During your return request, specify “exchange” and include the new size or design you want. We’ll ship your replacement once we receive your original item.

If you have any further questions, please visit our Contact Us page or email [email protected]. We’re here to help Monday–Friday, 9:00 AM–6:30 PM EST.